Order and Shipping Inquiries:
- When will my order be shipped?
- Orders with in-stock items typically ship within 1-3 business days via UPS. Direct to Garment (DTG) and other print-on-demand items usually ship in 4-5 days. An email with tracking information will be sent once your item has been shipped.
- Do you ship internationally?
- Yes, we do! International shipping is available via UPS. Please note that you may be responsible for any import duties or customs fees in your country, and we cannot track customs delays.
- My country isn't listed in the available shipping options. What should I do?
- If your country is not listed, please contact us at support@stellabeautystore.com, and we will likely add it for you.
Orders and Tracking:
- How can I track my order?
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Visit the "Track Your Order" section on our website to check the current status of your shipment.
- How will I be informed if my order is canceled after confirmation?
- Refunds will be processed automatically upon cancellation.
- If an item is damaged in transit, how can I return or refund it?
- Contact us, and we will arrange a replacement.
- Can I change the delivery address after shipment?
- No, but you can update the address within 3 hours of purchase.
Returns:
- Can I make returns after receiving the order?
- Yes, you can. Please email us with the reason(s) for return, and we will provide a return address and slip.
Service Repair:
- Do you offer repair services for damaged items?
- Unfortunately, we do not offer repair services for damaged items.
Product Information:
- What does your product/service do, and how can it benefit me?
- Visit our product pages for detailed information about product benefits.
- Is there a free trial/free sample available?
- Currently, we do not offer free trials or samples.
- How do I choose the right size?
- Size information is available on the product page. Contact us for assistance if needed.
- How can I use my coupon code?
- Apply your discount code during the checkout process.
- I'm interested in a product that’s not available at your store. What do I do?
- Place an order for the product, and it will be shipped to you once available.
